Protection Policy
Buyer Protection
Last Updated: January 11, 2026
✅ When You're Protected
- Item Not Received - Package never arrives
- Not As Described - Wrong card, condition, or undisclosed defects
- Counterfeit - Fake or replica cards
- Damaged in Transit - Due to inadequate packaging
❌ When You're NOT Protected
- Buyer's Remorse - Changed your mind
- Minor Discrepancies - Subjective grading differences
- Late Disputes - Filed more than 3 days after delivery
- Off-Platform - Transactions outside PokéScan
How to File a Claim
1
Open Dispute - Click "Report Issue" in your transaction
2
Provide Evidence - Photos, comparison to listing, messages
3
Wait for Review - Seller responds within 48 hours
4
Resolution - Full refund, partial, or claim denied
Refund Timeline
- Decision: Within 5 business days of review
- Refund Processed: Within 3-5 business days
- Method: Original payment method
Contact
Buyer Support: [email protected]